Refund policy

Returns, withdrawal and refunds

·         Right of withdrawal: 14 days from delivery, no reason needed. Write to info@eligocoffee.com stating your order number and products, or use the form below.

·         What can be returned: undamaged products with closed packaging and intact seal.

·         What cannot be returned: opened coffee or food packs, personalised products, courses and tastings with an agreed date, used gift cards.

·         How: send the products back within 14 days of your statement to EligoCoffee, Via G. Marconi 37, 39051 Bronzolo (BZ), Italy. Return costs: paid by the customer. You can also bring them to the roastery during opening hours.

·         Refund: within 14 days of the withdrawal, using the same payment method, including the order's standard shipping costs.

·         Damaged or wrong product: write to us within 48 hours of delivery with a photo: replacement or refund at no cost to you.

Model withdrawal form (complete and return this form to info@eligocoffee.com only if you wish to withdraw from the contract)

To: EligoCoffee des Moritz Hofer, Via G. Marconi 37, 39051 Bronzolo (BZ), Italy – info@eligocoffee.com

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*): …

Ordered on ()/received on (): … · Order number: …

Name of consumer(s): … · Address of consumer(s): …

Signature of consumer(s) (only if this form is notified on paper): …

Date: …

(*) Delete as appropriate.