Terms of service
Terms and conditions of sale · Last updated: 09/11/2026
1. Seller
EligoCoffee des Moritz Hofer, Via G. Marconi 37, 39051 Bronzolo (BZ), Italy · VAT no. IT03212150217 · Tax code HFRMTZ79M31A952D · REA BZ-241407 · PEC postmaster@pec.eligocoffee.com · info@eligocoffee.com · +39 328 6254515.
2. Scope
These terms apply to purchases made on www.eligocoffee.com by consumers (people acting for purposes outside their professional activity). For business customers (bars, hotels, retailers, companies) the terms agreed in the individual offers apply; failing that, these terms where compatible, excluding the rules reserved for consumers (right of withdrawal, consumer warranty).
3. Products and prices
The main characteristics of each product are stated on its page. Photos are for illustration: label and packaging may vary. Prices are in euros and include VAT; shipping costs are shown before you confirm the order. If a price is reduced, we also show the lowest price applied in the previous 30 days.
4. Order and conclusion of the contract
Product pages are not binding offers but an invitation to order. By clicking the final button ("Pay now") you place an order with an obligation to pay. The contract is concluded when you receive the order confirmation by email. Before sending, you can check and correct your data. We store the contract text; you receive it in the confirmation, and these terms remain available on this page. Available languages: Italian, German, English.
5. Payment
Accepted methods: credit and debit cards via Shopify Payments, PayPal, Apple Pay, Google Pay. Payment is charged when you order. If you wish, we issue an electronic invoice: please provide your tax code or VAT number and recipient code or PEC.
6. Shipping and delivery
We ship to all countries of the European Union. You can also collect your order free of charge at our roastery in Bronzolo. Times and costs are shown on the Shipping page and at checkout. The risk of loss or damage passes to you on delivery. Check the parcel when you receive it: if it is damaged, accept it with a written reservation on the courier's document and tell us within 48 hours with a photo.
7. Right of withdrawal
You have the right to withdraw from the contract within 14 days of the day you receive the products, without giving a reason. To exercise it, send us a clear statement (email to info@eligocoffee.com or the withdrawal form) before the deadline. Return the products within 14 days of your statement to: EligoCoffee, Via G. Marconi 37, 39051 Bronzolo (BZ), Italy. You bear the cost of returning the products. We refund all payments received, including standard delivery costs, within 14 days of the withdrawal, using the same means of payment; we may withhold the refund until we receive the products or proof of shipment. You are liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature.
The right of withdrawal does not apply to:
· coffee packs and other foods opened or with the seal broken after delivery, which cannot be resold for hygiene and health protection reasons;
· products personalised at your request (e.g. packaging and labels with a logo, names or dedications);
· courses, tastings and events once the date has been agreed (leisure services with a specific date);
· gift cards already used in full or in part.
8. Legal guarantee of conformity
Consumers benefit from the legal guarantee of conformity for defects that appear within 2 years of delivery; the defect must be reported within 2 months of discovery. If there is a defect, you are entitled to a replacement or, if that is not possible, to a price reduction or a refund. Write to info@eligocoffee.com with a photo.
9. Courses and tastings
The price includes participation in the course. Certificates, where available, cost extra, as stated in the course description. The date is set according to the participants and agreed with you after purchase. If you do not attend on the agreed date, the price remains due and is not refunded. If the course cannot take place for reasons attributable to us, we offer a new date or a full refund. Please tell us about any allergies or intolerances in advance.
10. Gift cards
Gift cards do not expire and are valid for products in the store, courses and tastings, including in several instalments. They cannot be exchanged for cash.
11. Food information
Mandatory information (name, ingredients, allergens, net quantity, storage, operator) is shown on the product pages and on the packaging; the best-before date is printed on the packaging. For products by other producers (Oberhöller chocolate and creams, Alpe Pragas fruit spreads), ingredients, allergens and nutrition facts are on the Gift Box page; the information on the producer's label prevails.
12. Complaints and governing law
For complaints, write to info@eligocoffee.com: we reply within 7 working days. The contract is governed by Italian law, without prejudice to more favourable mandatory rules of your country of residence. For disputes with consumers, the court of the consumer's place of residence or domicile has jurisdiction. This English version is provided for convenience: in case of doubt, the Italian text prevails, without prejudice to your mandatory rights.